Shipping Policy

At Honeyoh, we are committed to providing reliable and timely shipping services within the United States. Please review our shipping policy to understand how we process and deliver orders.

1. Shipping Locations and Rates

We currently ship within the United States only.

A flat shipping rate of $8.99 applies to all orders.

2. Order Processing Time

Orders are processed within 2–4 business days (Monday to Friday, excluding holidays).
During this time, we verify payment and confirm product availability.
If there are any issues with your order, we will notify you via email.

3. Estimated Delivery Time

Orders are shipped via standard shipping and typically arrive within 4–6 business days after processing.
Cutoff time 5PM (GMT-05:00) Eastern Standard Time (New York)
Shipping times may vary due to factors such as carrier delays or unforeseen circumstances.

4. Order Tracking

Once shipped, you will receive a confirmation email with a tracking number.
Please allow up to 24 hours for tracking information to update.

5. Returns and Exchanges

If you are not satisfied with your purchase, you may request a return or exchange within 35 days of receipt.

Items must be in their original condition and packaging.
Customers are responsible for return shipping costs.
Refunds are processed within 5–12 business days after the returned item is received.

To initiate a return or exchange:

6. Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at [email protected]. We will arrange a replacement at no additional cost.

7. Delivery Issues

For any shipping or delivery concerns, please reach out to us at [email protected]. We will work with the carrier to resolve any issues.

8. Holiday Shipping Notice

During peak holiday periods, shipping times may be extended. We recommend placing orders early to ensure timely delivery.

If you have any questions, feel free to contact us at [email protected]. Thank you for shopping with Honeyoh!