We’ve compiled answers to frequently asked questions to ensure a seamless shopping experience at Honeyoh. If you need further assistance, contact us at [email protected].
Ordering
- How do I place an order?
Browse our website, add items to your cart, enter your shipping and payment details, and confirm your purchase. - Do I need an account to order?
No, an account is not required. However, creating one allows you to track your orders and manage your personal information more easily. - Can I modify or cancel an order?
Once an order has shipped, it cannot be modified or canceled. If you need help, please contact us at [email protected].
Shipping
- Where do you ship?
We currently ship within the United States. - How long does shipping take?
Orders usually arrive within 4–6 business days. - How much does shipping cost?
We charge a flat rate of $8.99 for all domestic orders.
Returns & Refunds
- What is your return policy?
Returns are accepted within 35 days of receipt. Items must be in original condition and packaging to be eligible for a refund or exchange. - How do I return an item?
Please contact us at [email protected], and we will provide return instructions. - How long does it take to receive a refund?
Refunds are processed within 5–12 business days after we receive the returned item.
Payments
- What payment methods do you accept?
We accept Visa, MasterCard, American Express, JCB, Diner Club, Discover Card, and PayPal. - Do you offer post-purchase discounts?
No, discounts cannot be applied after an order has been placed.
Need More Help?
If your question wasn’t answered above, we’re happy to help. Contact us anytime at [email protected].