At Honeyoh, we strive to process and fulfill orders efficiently. If you need to cancel an order, please review the following policy.
1. How to Cancel an Order
To cancel an order, contact us at [email protected] as soon as possible.
- Orders Not Shipped Yet: You may request a cancellation, and a full refund will be issued.
- Orders Already Shipped: Once an order has shipped, cancellation is no longer possible. You may refer to our Return Policy for further assistance.
2. Cancellation Before Shipping
- Orders are typically processed within 2–4 business days.
- Contact us immediately after placing your order for a cancellation request before shipping.
- A full refund will be issued for successfully canceled orders.
3. Cancellation After Shipping
- Orders that have been shipped cannot be canceled.
- You may follow our Return Policy for a refund or exchange.
- Do not refuse delivery, as this may cause additional delays or fees.
4. Cancellations
In certain cases, Honeyoh may need to cancel an order due to:
- Out-of-stock items.
- Processing or fulfillment issues.
In such cases, we will notify you immediately and issue a full refund.
5. Refunds for Cancelled Orders
- Refunds are processed within 5–12 business days to the original payment method.
- Processing times may vary depending on your financial institution.
6. Contact Us
For any questions regarding order cancellations, please contact us at [email protected]. We are happy to assist you.