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Return & Refund Policy

Return Policy

Customers may return items for a refund or exchange within 35 days of the receipt date.

Eligibility for Returns:

  • The item must be in its original condition, unused, and in original packaging.
  • Items returned damaged, used, or not in original condition will not be accepted.

How to Initiate a Return:

  1. Contact us at [email protected] with your order number and reason for the return.
  2. We will provide a return shipping label for the return.
  3. Return shipping costs are the responsibility of the customer.

Processing Time:

  • Once we receive the returned item, we will re-inspect the product.
  • If approved, we will issue a refund within 5–12 days to the original method of payment.

Exchange Policy

Customers can exchange an item by following these steps:

  1. Contact us at [email protected] with your order number and exchange request.
  2. Ship the item back using the provided return label.
  3. Return shipping costs are the responsibility of the customer.

Exchange Processing:

  • Once the returned item is received and approved, we will ship the new item free of charge.
  • If the replacement item costs more, the customer will pay the difference.
  • If the replacement item costs less, the difference will be refunded.

Refund Policy

  • Refunds will be processed within 5–12 business days after receiving and inspecting the returned item.
  • If the refund is delayed, customers can contact us at [email protected] for further assistance.

Damaged or Defective Items

If an item arrives damaged or defective, customers must:

  1. Contact us within 5 days of receipt at [email protected].
  2. We will provide a return shipping label.

Resolution Options:

  • A replacement item, or
  • A full refund, including return shipping costs.

Lost or Stolen Packages

  • If a package is lost or stolen, customers should contact us at [email protected].
  • We will investigate with the carrier and provide a replacement or full refund if the package cannot be recovered.

Final Sale Items

  • Items marked final sale cannot be returned or exchanged.
  • This includes discounted items and customized products.
  • Final sale items will be clearly indicated on the product page and at checkout.

Order Cancellations

Before Shipping:

  • Customers may cancel an order before shipment for a full refund.

After Shipping:

  • If the order has shipped, customers must follow the return process.

Honeyoh-Initiated Cancellations:

  • In rare cases, we may cancel orders due to inventory or shipping issues.
  • If this happens, we will notify the customer and issue a full refund.

Contact Us

For any questions or concerns regarding our Return & Refund Policy, please reach out to us at [email protected].

Thank you for shopping with Honeyoh!